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Noticeboard

The Practice will be installing a new Electronic Patient Record System called SystmOne on the 20th June 2019.The new system will bring substantial benefits for both patients and staff.

Patients currently registered for 'Patient Access' will need to re-register with SystmOne Online. Forms will be available from reception after 1st July. Patient Access will no longer be available from 7th June until SystmOne Online goes live in July and you have re-registered. Therefore, you will not able to book appointments or request prescriptions online at this time, Please book your appointments at the surgery or over the phone. Repeat prescriptions can be ordered in writing or by using your repeat slip.  We thank you for your patience during this time of transition. Please see the attached link for further details: What does this mean for you?

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

When We Are Closed

Repeat prescriptions

For repeat medication - please make sure you contact the Practice during opening hours.

OUT OF HOURS

outofhoursWhen the Surgery is closed call 111 when it is less urgent than a 999 call.

You should use the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation. (24 hrs a day, 7 days per week, 365 days per year)

Please note 111 works in conjunction with St Leonards Hospital out of hours service.

If your injury or illness is severe, or you have had a serious accident, call 999 and ask for an ambulance.

How 111 Works

111 will get you through to a team of highly trained advisers, who are supported by experienced nurses.  They will ask you questions to assess your symptoms, and give you the health care advice you need or direct you to the right local service.  The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to.

If the NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded.  All calls and the records they create are maintained securely, and will only be shared with others directly involved with your care.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website